1. Introduction

Tri Merge Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ personal and business information. This Privacy Policy outlines how we collect, use, store, and protect information submitted through our customer login portal (“Portal”). By accessing or using the Portal, you agree to the terms of this Privacy Policy and our Terms of Use.

This Privacy Policy applies to all users of our Portal, including clients who log in to review completed work, submit information, and make payments.

2. Information We Collect

When you create an account, log in, or interact with our Portal, we may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and billing information.
• Business Information: Company name, tax ID, business address, and other information related to your business operations.
• Login Credentials: Username, password, and authentication details.
• Payment Information: Details required to process payments through Stripe (handled via Stripe’s secure payment gateway; we do not store full payment card details).
• Communication Records: Notes, messages, and notifications sent through the Portal.
• Technical Information: IP address, device information, browser type, operating system, and access logs.

3. How We Use Your Information

We may use the information we collect to:

• Provide you with secure access to the Portal and completed work.
• Send payment links, invoices, and transaction confirmations.
• Notify you of updates, project completions, or important account changes.
• Maintain our internal records and improve the Portal experience.
• Comply with legal obligations, resolve disputes, and enforce agreements.

4. Payment Processing

All payments are processed securely through Stripe. By submitting payment information, you agree to Stripe’s own Privacy Policy and Terms of Service. We do not store your full payment card details on our servers.

5. Refund Policy

All sales are final.
No refunds or partial refunds will be issued after 48 hours of payment processing. Requests for refunds within the 48-hour window will be reviewed at our sole discretion, and any approved refunds will be issued via the original payment method.

6. Data Security

We take the security of your personal and business information seriously and use reasonable administrative, technical, and physical safeguards to protect it. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers, such as Stripe, solely to process payments or provide services on our behalf.
• To comply with legal requirements, court orders, or lawful requests from government authorities.
• To protect our rights, property, and safety, or that of our clients and partners.

8. Client Access and Account Management

You are responsible for maintaining the confidentiality of your Portal login credentials. Any activity that occurs under your account is your responsibility. If you suspect unauthorized access, notify us immediately so we can secure your account.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted on the Portal, and the “Effective Date” will be updated accordingly. Your continued use of the Portal after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy or your account, please contact us:

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Tri Merge Solutions

P.O. Box 470068
Lake Monroe, FL 32747
Phone: 407-796-1996
Email: security@tri-ms.com
Website: www.tri-ms.com